Shipping FAQ
1. How long does it take for my order to ship?
Domestic:
- Express: Orders are typically processed within 1 business day. Once shipped, delivery usually takes 3–5 business days.
- Standard: Orders are typically processed within 2–3 business days. Once shipped, delivery usually takes 3–5 business days.
International:
- Standard: Orders are typically processed within 3–4 business days. Once shipped, delivery usually takes 1–3 weeks depending on your location.
- UPS: Orders are typically processed within 2–3 business days. Once shipped, delivery usually takes 3–7 business days.
Once your order is shipped, you’ll receive a tracking number via email.
2. My order hasn’t arrived yet. What should I do?
First, check the tracking number provided in your shipping confirmation.
- If tracking shows a delay or no updates for more than 5 business days, please contact us with your order number so we can investigate further.
3. Can I change my shipping address after placing an order?
We can only change the shipping address if the order has not yet shipped. Contact us as soon as possible with your updated address. Once the order is in transit, changes cannot be made.
4. What do I do if my package was lost or damaged during shipping?
- Lost packages: We’ll work with the carrier to locate it. If it can’t be found, we can issue a replacement shipment.
- Damaged packages: Please send us a photo of the damage and your order number. We’ll arrange a replacement as quickly as possible.
5. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping times and rates vary by location. International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer and are not included in payments with us.
6. Can I expedite my shipping?
Yes. During checkout, you can select an expedited shipping option, if available. Additional charges may apply.
7. My tracking number isn’t updating. What should I do?
Tracking information can take 24–48 hours to update after the carrier scans your package. If it hasn’t updated after 3 days, please contact us with your order number, and we’ll check with the fulfillment/shipping team.
8. What happens if my order is backordered?
A backordered item is one that is temporarily out of stock but will be shipped as soon as it becomes available. If an item is backordered:
- We’ll notify you via email with the expected shipping date.
- You can choose to wait for the item or request a cancellation/refund.
9. Can I cancel my order?
Orders can only be canceled if they haven’t shipped yet. Contact us immediately if you wish to cancel. Once the order has been fulfilled/shipped, it cannot be canceled, but you may return it after delivery following our return policy.
10. Customs, Duties, and Abandoned Shipments Policy for buyers outside USA
1. Customs and Import FeesCustomers are responsible for all customs duties, taxes, and import fees imposed by their country’s customs authority. These fees are not included in the product or shipping cost.
2. Refusal to Pay Customs FeesIf a customer refuses to pay customs fees and the shipment is abandoned or disposed of by the carrier:
- The order is considered completed from our side (shipment was attempted)
- Shipping costs are non-refundable
- Customs fees are non-refundable (these are government/import charges)
- No refund will be issued for the product if the package is abandoned
3. Returned Shipments (If Applicable)If the package is returned to us due to refusal to pay the customs fees/unpaid customs fees:
- A refund may be issued for the product cost only (not shipping)
- Any return shipping or handling fees may be deducted from the refund
- Refunds will be processed after the returned item is received
4. Customer AcknowledgmentBy placing an international order, the customer acknowledges responsibility for customs and agrees to these terms.