Return & Refund Guarantee

Covered by a 6-month money-back guarantee from the date of purchase. You may return the device for any reason within this period, provided that:

•  The device is in good working condition
• There is no physical damage (e.g., water damage, cracks, internal corrosion)

Warranty

Covered by a 1-year limited warranty from the date of purchase.Warranty covers manufacturing defects only and does not cover:

• Accidental or physical damage
• Water damage
• Unauthorized modifications or misuse
• Lost or stolen devices

Return and refund requests are accepted within 30 days of purchase, provided that:

• The device is in good working condition
• There is no physical damage (e.g., water damage, cracks, internal corrosion)

Pavlok Ring

Return & Refund Guarantee

Return and refund requests are accepted within 30 days of purchase, provided that:

• The device is in good working condition
• There is no physical damage (e.g., water damage, cracks, internal corrosion)

Warranty

Covered by a 30-day limited warranty for manufacturing defects only. Warranty covers manufacturing defects only and does not cover:

• Accidental or physical damage
• Water damage
• Unauthorized modifications or misuse
• Lost or stolen devices

Pavlok 3 and Shock Clock 3 Subscription/Rental Devices

• This is a monthly subscription, not a payment plan toward ownership
• You can cancel your subscription anytime by returning the device, or purchase it outright for $99 USD
• Monthly rental fees are non-refundable, as each charge covers that month's use
• Devices under active subscriptions are covered by warranty for the duration of the subscription

Pavlok Accessories (e.g., bands, chargers, clips, etc.)

Return & Refund Guarantee

Eligible for return within 30 days of purchase, provided that:

• The accessory is in good working condition
• There is no physical damage

Warranty

Accessories are covered by a 30-day limited warranty against manufacturing defects. The warranty does not cover:

• Accidental or physical damage
• Water damage
• Unauthorized modifications or misuse
• Lost or stolen devices

Pavlok AI Coach & Pavlok Plus (Lifetime, Yearly, and Monthly Subscriptions)

• All lifetime, yearly, and monthly subscription purchases are non-refundable
• You may cancel your subscription at any time to prevent future billing
• Canceling stops future charges but does not result in a refund for the current or past billing periods

Pavlok Extended Warranty

• Non-refundable, even if the device is returned or the coverage is unused
• Coverage begins immediately upon purchase and cannot be transferred or resold
• Valid for the original device only and follows the same terms as the standard warranty (manufacturing defects only)

Shipping and Returns

• US Customers: We will provide a prepaid return label
• International Customers: We are unable to provide prepaid return labels or reimburse return shipping costs, but you may send returns to our US or Canadian return addresses

How to Start a Return or Warranty Claim

To request a return or file a warranty claim, please contact our support team via:

Via the Pavlok App: Go to Menu → Help → Contact our Support Team

Via email: support@pavlok.com

Please include:

• Your order number
• Date of purchase
• A brief description of the issue
• Photos or videos (if applicable)

We’ll review your request and guide you through the next steps.